Airport

The customer is making reservation for air travel followed by check-in with security checks, custom checking and finally boarding the flight. The flight attendants also give the safety instructions.

Attendant: ABC Airlines, Good morning. How may I help you?

Customer: Good Morning. I want to book a flight to California. What all flights do you have till Monday?

Attendant: Just a moment, please. Yes, we do have three flights. There is one flight in the morning at 8:15, the second one in the evening at 6:15 and the third one at 10:30 night.

Customer: Ok. Actually I am planning for a return trip. So I would like to know the total tariff for a return flight.

Attendant: Yes sure, Madam. May I know your preference-business class, or economy?

Customer: I would like to go for economy, please.

Attendant: It is $456, Madam.

Customer: Does it include the airport tax and all other government taxes and surcharges?

Attendant: Yes, Madam. It includes every tax and surcharge. When are you planning to return, Madam?

Customer: Well it will be around 4 weeks from now.

Attendant: Oh! Ok. Actually we currently have an offer where a return flight within 7 days will cost you just 50% of the actual charges.

Customer: Err… but that won’t work for me as I have a long stay.

Attendant: Yes Madam, it won’t.

Customer: Is there any offer pertaining to my requirement?

Attendant: I am afraid, Madam currently we do not have any offers for your requirement.

Customer: It is alright.

Attendant: So would you like me to move forward with the reservation?

Customer: Yes, please.

Attendant: Which flight would you like to take, Madam? May I repeat the timings for you?

Customer: Yes, please.

Attendant: One flight is in the morning at 8:15. The second one is at 6:15 in the evening, Madam and the third one is in the night at 10:30. Which one would you prefer, Madam?

Customer: 8:15 in the morning. Please.

Attendant: Certainly, Madam. May I have your name, please?

Customer: Yes, it is Martha Williams. M-A-R-T-H-A W-I-L-L-I-A-M-S.

Attendant: Thank you Ms Williams. Please provide me your contact number.

Customer: Yes it is +91-34526857.

Attendant: Ok. And your address details, please?

Customer: Yes, sure. #4325, Adonis street, Highland.

Attendant: Thank you, Madam. May I know the date you would like to board the flight on?

Customer: Yes, it is tomorrow i.e. 11^th.

Attendant: Please, let me check the availability. Yes, we can move ahead. And when would you like to return back, Madam?

Customer: It will be on 2nd of next month.

Attendant: Certainly, Madam. Which returning flight would you prefer? We have a flight from California at 11:00 in the morning and another one at 5:50 in the evening.

Customer: For returning flight, book me for 5:50 in the evening.

Attendant: Yes sure, Madam. How would you like to pay Ms Williams?

Customer: I will pay by credit card.

Attendant: May I have your credit card, please?

Customer: Yes sure. Here it is.

Attendant: Thank you, Madam. Please sign the receipt.

Customer: Ok.

Attendant: Thank you, Madam. You flight is now booked for 11^th   September at 8: 15 in the morning. The flight number is NWER12 and the flight will arrive in California at 12:00 PM local time. You have also been booked for a returning flight for 2^nd October at 5: 50 in the evening.  The flight number and the details will be confirmed to you two days before the flight at your contact number. Please make sure to report for the check-in at least two hours before the departure.

Customer: Alright. Thank you. I assume I can collect the ticket tomorrow.

Attendant: Yes Madam. You sure can. Please visit the counter just at the entrance for collecting your ticket.

Customer: Ok. Thank you.

Attendant: Have a good day, Madam.

Customer: Thank you.

(Customer arrives for collecting the ticket and then check in the next day.)

Customer: Hello, I want to collect my ticket.

Attendant: Yes sure, Madam. May I know your name, please?

Customer: It is Martha Williams.

Attendant: Your destination, Madam?

Customer: California.

Attendant: May I see your ID proof, please?

Customer: Yes, sure. Here it is.

Attendant: Thank you, Madam. Here is your ticket. Please approach Counter 2 for check in.

Customer: Thank you.

(Customer arrives at the check in counter)

Attendant: Hello. May I see your passport and ticket, please?

Customer: Yes sure. Here they are.

Attendant: Ms Williams, Do you have any luggage to check-in?

Customer: Yes. Here is the suitcase I want to check-in.

Attendant: Please, let me put this on the weighing scale?

Customer: Yes sure.

Attendant: Your luggage is 3 kgs over the limit, Madam. You will either have to move some of the belongings to any other luggage or you will have to pay $100 extra, Madam.

Customer: No problem. Can I pay by credit card?

Attendant: Yes, sure.

Customer: Here is the credit card.

Attendant: Please sign the receipt.

Customer: Ok.

Attendant: Thank you. Is there anything else you want to check-in?

Customer: I am also carrying this handbag. Can I take this handbag inside the plane as hand luggage?

Attendant: Please let me weight it first.

Customer: Yes, sure.

Attendant: Yes, Madam. You can take this bag as hand luggage.

Customer: Here is your boarding pass. Please tag your belongings for security check. The security check is right there at the corner. Have a nice flight.

Attendant: Thank you.

Customer: Thank you.

(The customer approaches for customs and security check.)

Attendant: Hello. Do you have anything to declare, Madam?

Customer: Yes, I am carrying jewelry worth $10,000.

Attendant: Is there anything else, Madam?

Customer: No, nothing else.

Attendant: Can you open your bag, please?

Customer: Yes sure. Is there some problem?

Attendant: No Madam. But you cannot carry food and water bottle with you in the flight.

Customer: Oh! I was not aware of this. You can keep it.

Attendant: Thank you for cooperation, Madam. Enjoy your flight.

(Now customer is boarding the flight.)

Attendant: Good Morning Madam.

Customer: Good Morning. Can you please help me find my seat?

Attendant: Yes, certainly. May I have your boarding pass, please?

Customer: Yes sure.

Attendant: Your seat is B23.  It is right two lanes behind the spot we are standing at. Let me take you there.

Customer: Thank you.

Attendant: Let me help you with your hand luggage.

Customer: Thank you.

(Someone else is sitting on the customer’s seat. So customer asks the air hostess to intervene.)

Customer: I think someone else is sitting at my seat.

Attendant: Let me check, Madam. (asking the passenger )Sir, May I see your boarding pass?

Customer: Yes, sure.

Attendant: I am sorry, Sir. But your seat number is B28. This seat is B23.

Customer: Oh! Ok. Sorry.

Attendant: Thank you. Please be seated Madam. Sorry for the inconvenience.

Customer: No, problem.

(Once all the passengers are seated, air hostess starts giving the security instructions.)

Attendant: I am Sandra, your chief air hostess with Cindy and Betty welcome you to the flight NWER12 for California. We will depart in the next 5 minutes. Before that, we would like to make you aware of the safety procedures to comply with international safety guidelines. Please use seat belt at all times while landing and takeoff. Please follow the lighted signs, placards or any other crewmember instructions. There is a button provided along the lighted signs to call for assistance. We will be happy to help you. In case of any turbulence, the seat belt sign will be lighted and you will be required to tie your seat belts until the sign is off. We have four emergency exits- one in front, one in back, one in right and one in left. Please use these exits only in case of emergency. There is an oxygen mask above which will come down automatically when the air pressure is low. First put the mask on your mouth and then on to the baby or any other ailing person around you. In case of emergency, you seat cushions can turn into floating devices. There is a life vest below your seat that can be pulled and worn in the times of emergency landing in water. An instruction manual is placed right in the front storage pocket for you to understand the entire process. In case of emergency, we will again brief you about the emergency guidelines if time permits or we will directly help you out without any problem. Just a gentle reminder that smoking is not allowed on board. There are smoke detectors in the toilets as well.  Please stow your luggage under the seat or in the overhead compartment before landing and takeoff. Your seat must be in the upright position and folding trays should be locked to avoid any injuries while takeoff and landing. Please make sure to turn off your electronic devices including cell phones and laptops for airborne safety. There are two toilets-one in front and one at the back. Please use the toilets only when the seat belts sign is off. Thank you.